• Free International Shipping | 90 Day Money Back Guarantee

FAQ’s

  • We provide Free express worldwide delivery to over 60 countries through our partnerships with DHL and UPS.

    Free express shipping applies to the following countries.

    • Andorra
    • Austria
    • Bangladesh
    • Belgium
    • Brunei
    • Bulgaria
    • Cambodia
    • Canada
    • China
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Fiji
    • Finland
    • France
    • Germany
    • Greece
    • Guernsey
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Ireland
    • Italy
    • Japan
    • Jersey
    • Korea
    • Laos
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Macau
    • Malaysia
    • Malta
    • Mexico
    • Monaco
    • Myanmar
    • Nepal
    • Netherlands
    • New Zealand
    • Norway
    • Pakistan
    • Papua New Guinea
    • Philippines
    • Poland
    • Portugal
    • Romania
    • San Marino
    • Serbia
    • Singapore
    • Slovakia
    • Slovenia
    • Spain
    • Sri Lanka
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • United Arab Emirates
    • United Kingdom
    • United States of America
    • Vatican City
    • Vietnam

    Please contact us if you are not in these regions for further information.

  • All of our prices are listed in US dollars for international customers

    We accept Visa, Mastercard, AMEX and Paypal payments

  • Levo Orthotics is pleased to offer a 90 day 100% satisfaction guarantee for all orthotics purchased from us.

  • You may return your order within 90 days if you are unhappy with it for any reason, no questions asked.
    To return your order please follow these steps:
    • Please email us and we will initiate the returns process
    • To be eligible for a return, your items must be in their original condition and with all accessories included (eg. foot massage roller and exercise bands etc). It must also be in the original packaging.
    • Returned orders must reach us within 90 days of the original dispatch date
    • We recommend that you use a trackable shipping service as we are unable to take responsibility for packages lost in post
    • Unfortunately we are unable to cover return shipping for returned orders and you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Your order is individually made just for you. This means your Podiatrist needs time to assess and prescribe them for you prior to having them made by our in house orthotic laboratory.

    The majority of orders are shipped within 7 days from the order date.

    We ship daily from Australia with DHL and UPS and most countries will receive their deliveries 3 to 7 days after being dispatched.

    Our clinicians and factory are still working to a normal time frame however due to current international restrictions, delivery times are extended.

    We apologise for any inconvenience caused and appreciate your patience at this time. If you have any questions about your order, please contact us.

  • To assess you properly our Podiatrists need a short 10-15second video of you walking barefooted.
    Please click to see a sample video
  • All of our Podiatrists are fully qualified at Australian Universities, are registered and work in the Australian healthcare system and help patients each and everyday.
  • Our Podiatrists are all based in Australia and your prescription orthotics are all designed and made in our Australian Orthotic laboratory.
  • A period of adjustment to your new orthotics is normal and it is recommended that you allow your body time to
    adjust by wearing them in gradually over the first few weeks.

    Once you have completed the wearing in period your Orthotics may be used daily during normal activities including work/school, exercise and sports.

  • Your Prescription orthotics are designed to fit shoes with removeable insoles such as sports shoes, lace ups, casual shoes and work boots.
    We recommend that you wear your Orthotics in these types of shoes as much as possible as they will allow the Orthotics to work to their best. This is especially important when you are on your feet the most eg. standing, walking and exercising.
    Take your Orthotics with you when buying new shoes to ensure the best fit.
  • Your Orthotics, like shoes, will need to be replaced after a period of use.

    We will send you a reminder each year to assess your orthotics and look for signs they need replacing including:

    • Return of original symptoms
    • Foot growth in children
    • New symptoms or injury
    • General wear and tear
  • Our Podiatrists prescribe your orthotics just for you and how you stand and walk.

    Each and every Orthotic is unique so this means we can make Orthotics for everyone, from kids to adults, workers to athletes and the elderly.

    You can all enjoy the benefits of prescription Orthotics.

  • We offer professional laboratory services for health professionals. Please contact us for details.

  • We have a large network of health professionals around the world using our Orthotic products and services.

    Please contact us with details of your location and we will recommended the practitioner closest to you.

  • Save timing swapping your orthotics between your shoes. We keep your prescription on file for easy ordering of repeat pairs.

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